Privacy Policy

Last updated: 22 July 2026

Pharmacy Weight Loss Durham | GPhC Registration No. 9012511 | Last Updated: July 2026

Pharmacy Weight Loss Durham is a GPhC registered online pharmacy weight loss clinic based in Durham, UK. We are committed to protecting your personal data and handling it responsibly in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This policy explains what data we collect, how we use it, and your rights.

1. Data We Collect

When you use our services, we may collect the following types of personal and health information:

• Personal details: Full name, date of birth, address, email address, and phone number.
• Health information: Medical history, current medications, weight, BMI, and other clinical data relevant to your weight loss treatment.
• Payment information: Billing details processed securely through our payment provider.
• Technical data: IP address, browser type, and device information collected automatically when you visit our website.

2. How We Use Your Data

We use your personal data for the following purposes:

• To assess your suitability for weight loss treatment and provide safe, personalised clinical care.
• To process your prescription and arrange delivery of your medication — typically within 1 working day once approved by our pharmacist.
• To communicate with you about your treatment, orders, or any clinical concerns.
• To maintain accurate medical records as required by our professional and legal obligations.
• To improve our services and ensure the safety and quality of care we provide.

Our lawful basis for processing health data is the provision of healthcare services and, where required, your explicit consent. We process general personal data on the basis of contractual necessity and legitimate interests.

3. Cookies

Our website uses cookies to improve your browsing experience and help us understand how our site is used. Cookies are small text files stored on your device.

We use the following types of cookies:

• Essential cookies: Necessary for the website to function correctly.
• Analytics cookies: Help us understand visitor behaviour so we can improve our service.
• Preference cookies: Remember your settings and choices on our site.

You can manage or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our website.

4. Sharing Your Data with Third Parties

We do not sell your personal data. We may share your information with trusted third parties only where necessary, including:

• Prescribing clinicians and healthcare professionals involved in your care.
• Pharmaceutical suppliers and dispensing services to fulfil your prescription and arrange delivery.
• Payment processors to handle transactions securely.
• IT and hosting providers who support our website and data systems under strict data processing agreements.
• Regulatory bodies such as the GPhC, NHS, or law enforcement where we are legally obligated to disclose information.

All third parties we work with are required to handle your data securely and in compliance with UK data protection law.

5. Data Retention

We retain patient records for a minimum of 8 years in line with NHS and pharmacy regulatory guidance, or longer if required by law. Financial records are retained for 6 years. Once retention periods expire, data is securely deleted or anonymised.

6. Data Security

We take the security of your personal and health data seriously. We use appropriate technical and organisational measures, including encryption and secure access controls, to protect your information from unauthorised access, loss, or disclosure.

7. Your Privacy Rights

Under UK GDPR, you have the right to access the personal data we hold about you, request corrections to inaccurate data, and ask for your data to be deleted where there is no legal requirement to retain it. You may also request that we restrict how we use your data or object to certain types of processing. Where processing is based on consent, you have the right to withdraw that consent at any time. To exercise any of these rights, please contact us using the details below.

8. Contact Us

If you have any questions about this privacy policy or how we handle your data, please get in touch. We aim to respond to all data-related enquiries within 48 hours.

Pharmacy Weight Loss Durham
GPhC Registration No. 9012511
Phone: (+44) 116 4646009
Email: info@pharmacyweightloss.co.uk

If you are dissatisfied with how we have handled your data concerns, you have the right to raise a complaint with the relevant supervisory authority for data protection in the UK.